Refund Policy

Returns Eligibility

Refunds are available for items that arrive damaged, defective, or incorrect. Requests must be submitted within a specified period after delivery, along with clear evidence such as photos or videos of the issue.

Refund Process

Após a solicitação de reembolso ser analisada e aprovada, o valor será reembolsado para o método de pagamento original. O prazo de processamento pode variar de acordo com o provedor de pagamento e a instituição financeira.

Non-Refundable Situations

Refunds will not be issued for issues caused by misuse, normal wear and tear, or failure to follow product instructions. Shipping fees are non-refundable unless otherwise required by applicable consumer protection laws.